AI Agent Privacy Notice

This notice covers the AI Agent on our website. It explains what the AI Agent collects, who helps us run it, how long information is kept and what you can ask us to do.

Who is responsible for your information

Invisalign Center Dubai is responsible for the information collected through the AI Agent. The AI Agent is built and operated on our behalf by technology partners who act only on our instructions and may not use your information for any purpose of their own.

What the AI Agent collects

While you are chatting

• The messages you send and the AI Agent's replies
• The language you chose
• A randomly generated session identifier, so the conversation holds together from one message to the next. It is kept in your browser for as long as the tab is open, is not a cookie, and does not identify you
• The time of each message
• The page you were on when you opened the chat, and, if you arrived from an ad or campaign link, which campaign it was

Usage statistics

So we can see how the AI Agent is used, it records a few plain facts: that the chat was opened, that a conversation started, which buttons were tapped, how far the conversation got, whether an enquiry was completed, and the language. These records carry no name, phone number, email address or message. The one exception is a question the AI Agent could not answer: that question is kept, shortened and with any phone number or email address removed, so we can add the answer.

Like any website, the server that runs the AI Agent receives your IP address and basic browser information with each request, as part of delivering the page. There is no account and no login, and the AI Agent sets no advertising cookies and does not track you across other websites.

If you ask us to contact you

• Your name, and the patient's name if you are enquiring for someone else
• Your phone number
• Your email address
• The treatment you are interested in, and whether you prefer a morning, afternoon or evening appointment
• The conversation itself, so our team knows what you have already asked

We ask for these so that someone from our team can get back to you. You do not have to give them, and the AI Agent will still answer your questions if you would rather not.

Why we use it

• To answer your questions during the conversation
• To contact you about an enquiry you made, and send you the information you asked for
• To keep a delivery log so that an enquiry is not lost if it fails to send
• To keep the AI Agent's running costs within limits, using counts of messages rather than their content

We do not use your conversation for advertising, we do not sell your information, and your conversation is not used to train AI models.

Your information pack

When you complete an enquiry, we email you our information pack. Where we can, the pack carries your name. It is generated on the AI Agent's server, kept there for 30 days so the link in your email keeps working, and then deleted. The link is long and random, so it cannot be guessed. The email itself is sent from our clinic's email account.

Who else is involved

Running the AI Agent means a small number of companies process information on our behalf. Each acts only on instructions and cannot use what they receive for their own purposes.

The chat page, when opened on its own rather than inside our website, uses Google Tag Manager for analytics. We send it only that a chat was opened, started or completed, with its language and type of treatment, never your name, contact details or messages.

If you use the microphone button to speak instead of typing, your browser turns what you say into text using its own speech service (Google's in Chrome, Apple's in Safari), under that company's privacy policy. The text appears in the message box for you to send like anything you type. We never receive the recording.

Where it goes

The servers running the AI Agent are in Germany, within the European Union. Some of the companies above process information elsewhere, including in the United States, so your information is handled outside the United Arab Emirates. Each provider is bound by contractual safeguards and may use the information only for the purposes described here.

How long it is kept

Conversations

A conversation is held in the server's memory while it is active and is cleared within six hours of the last message. It is not written to a database. If you come back much later, the AI Agent will not remember what you said.

Enquiries

A completed enquiry is sent to our team and written to a delivery log on the AI Agent's server, so that a failed send can be found and recovered rather than lost. Entries in the delivery log are deleted after 90 days. Our team keeps your enquiry in the clinic's own records for as long as we need it to look after you.

Delivery log

Deleted after 90 days, whether or not the enquiry was delivered.

Information packs

Deleted from the server after 30 days.

Usage statistics

Deleted after 90 days.

Your rights

Under the UAE Personal Data Protection Law (Federal Decree Law No. 45 of 2021), you can ask us to:

• Give you access to the personal information we hold about you
• Correct anything that is wrong or incomplete
• Delete it
• Stop using it, if you object to how we use it

To make a request, contact Invisalign Center Dubai by email at contact@invisaligncenter.ae, by phone on 800 1011, or on WhatsApp at +971 50 185 1011. Please tell us the name, phone number or email address you gave our AI Agent, so we can find your information.

Security

Information travels over an encrypted connection (HTTPS) and is stored on access-controlled servers.

Changes to this notice

If we change how the AI Agent handles information, we will update this page and the date at the top.